All In On It

Support

Last updated 30 September 2026

All In On It is run by one person, so you write to a person. Say which mission you mean (the special person's name is enough) and, if you have it, the email address you used, and we can usually sort it out in one reply.

1. How to reach us

We answer within 72 hours, and usually the same day. Requests to remove content are acted on first.

2. I was invited to add a greeting

You don't need the app or an account. Open the link or enter the invite code at allinonit.com/join, type your name, and add your greeting. The app is for the organiser; it works the same way if you have it.

Lost the link? Ask the person who invited you for the code again. If you gave your email when you contributed, every message we sent you carries a link straight back to your greeting.

The code says the mission has stopped collecting. The organiser has closed it, or the page has already been revealed. Only they can open it again, so ask them.

Want to change or remove your greeting? Until the organiser approves it, open your greeting from your link and edit it. After that, ask the organiser to decline it or take it down, or write to us.

3. I'm organising a mission

Greetings wait for you. Every greeting comes to you first; nothing shows on the page until you approve it. You can decline or delete a greeting at any time, before or after the reveal.

The page didn't open at the time I set. Reveal times run in the timezone you chose for the mission. Check it under Page settings → Reveal, where you can also reveal now.

Sign-in code not arriving? Look in spam or promotions and search for "All In On It". A code lasts ten minutes; request a fresh one rather than retyping an old one. The same email address is one account on the website and in the app.

Prices and what is free are on the pricing page; refunds follow the refund policy (full within 48 hours, half within 96).

4. Something on a page shouldn't be there

Every greeting has a Report option behind its ⋮ menu. You'll get an email to confirm the report; once you do, the organiser and we both see it, and the organiser can take the greeting down at once. You can also write to privacy@allinonit.com with the page link, and we will act within 72 hours. The rules for what a greeting may contain are in the Terms.

5. Deleting your account or a mission

To delete one mission and keep your account, open the mission → Page settings → Delete. To delete your whole account, tap your avatar → Delete account (on the website or in the app); we send a goodbye email and remove everything. The details of what goes and when are in the Privacy Policy.